||211 Helpline: Navigation experts for Ontario’s community, social and health services
Windsor, ON: December 12, 2017 – Ontario 211, the province’s helpline to connect to health, community and social services, has released its 2017 statistics. The numbers show that more than 290,582 calls for non-emergency help were answered by 211 across the province last year and its website received 298,436 visits.
“We raise awareness about 211 on February 11th to help people find the support they need, and to reduce inappropriate calls to other channels, such as the 911 phone number,” says Karen Milligan, Executive Director, Ontario 211 Services. “Government and community services change frequently – and new programs are created to meet emerging needs. 211 maintains a comprehensive and up-to date inventory of the full range of government supports, new mental health services and other community programs, and provides a starting point when people don’t know where to turn.”
Residents should always call 9-1-1 for a life-threatening emergency, when a property is in danger or a crime is in progress that requires the police, fire or paramedic services.
The top reasons for calls to 211 last year included people searching for help with Housing, Utility Assistance, Home Support, Government Benefits, Legal Assistance, and Mental Health supports. 88% of our callers surveyed reported following up on the referrals provided to 211, and accessing the help they need.
Calling 2-1-1 is the easy way to access information about financial, emotional, social and basic needs support in Ontario communities at any time. Internet phone users can call 1-877-330-3213, and TTY users can call 1-888-340-1001.
About Ontario 211 & United Way
211 is a three-digit number that helps Ontarians navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages. Ontario 211 Services is a non-profit agency, established to develop and govern the 211 system in Ontario. 211 is supported by the Province of Ontario, and is a proud partner of United Ways across the province. Through its partnership with 211 and investment in hundreds of community programs, United Way works to improve lives locally.
Marketing and Communications Coordinator
Ontario 211 Services
Ph: 416-777-0211, ext. 225
Chief Executive Officer
United Way/Centraide Windsor-Essex County