If you need help during the COVID-19 crisis:
- Call 211 (2-1-1) for local community, social, government and health services, including a food bank or meal delivery program near you.
- Updated food bank hours across Windsor-Essex can be found here.
- Visit the Facebook Group WE COVID Care Coalition - tell us what help you need or how you want to help.
WINDSOR-ESSEX SENIORS CALL ASSURANCE PROGRAM
If the effects of COVID-19 and increased isolation measures have left you or someone you know feeling isolated and disconnected from the people and services you rely on for support, you do not have to face these feelings alone.
The Windsor-Essex Seniors Call Assurance Program provides free regular telephone check-ins, and referrals to other supports, if necessary. This confidential support line is available to seniors in the Windsor-Essex community for people who are 55 or older.
If you or your someone you know needs support, please sign up at:
Monday to Friday, 9:00 am to 4:00 pm.
The Windsor-Essex Seniors Call Assurance Program is funded by the Government of Canada's New Horizons for Seniors Program.
The New Horizons for Seniors Program (NHSP) provides grants and contributions for projects that help improve the well-being of seniors and foster their social inclusion. To provide more support for seniors during the COVID-19 pandemic, the Government of Canada announced flexibility for organizations to use funding received through the NHSP community-based stream to provide immediate and essential services to seniors impacted by COVID-19.
WINDSOR-ESSEX FOOD HELPLINE
Many food banks and meal delivery have experienced closures or limited hours due to food shortages or a lack of volunteers.
If you are in need of emergency food please call the local Helpline:
Helpline hours: Monday to Friday from 8:30 am to 830 pm
The Windsor Essex Food Helpline is a temporary helpline set up to provide safe and responsive support to people who need food assistance, including low-income families, and seniors who are self-isolating or require access to prepared meals. The Helpline will provide information on open food bank locations or food hubs with drive-thru or walk-through pick ups of food and/or grocery gift cards. People can also call the Helpline to request a grocery gift card be mailed to them or request a food hamper or prepared meal be safely delivered to their residence. The expected delivery time is 2 to 3 days. There may be a fee for prepared meal delivery.
The Windsor Essex Food Bank Association, led by the Unemployed Help Centre, will be responsible for screening and tracking food program service users that have been referred through the Helpline.
Food Hub locations that are open:
Unemployed Help Centre of Windsor
6955 Cantelon Drive, Windsor ON N8T 3J9
OPEN: Drive Thru/Walk-Up on Monday, Wednesday, and Friday 11:00 to 2:00
477 Detroit St., Windsor, ON N9C 2P6
OPEN: Drive Thru/Walk-Up on Tuesday and Thursday 11:00 to 2:00
Community Support Centre of Essex County
Community Fodo Pantry
962 Old Tecumseh Rd Puce, ON N0R 1A0
P: 519-728-1435 F: 519-728-4713
OPEN: Drive Thru/Walk-Up on Monday and Wednesday 11:00 to 2:00
Salvation Army Leamington
88 Setterington St, Leamington ON N8H 1T6
P: 519-326-0319 F: 519-326-3294
OPEN: Drive Thru/Walk-Up on Friday 11:00 - 2:00
Open other days for emergency appointments on Monday to Thursday 9:00 to 12:00, leave a message with name and phone
The Windsor Essex Food Helpline is being supported in-kind by Green Shield Canada, in collaboration with the WE COVID Care Coalition. Green Shield Canada is hosting the hotline, as well providing Call Centre staff to manage and respond to incoming calls.
WINDSOR-ESSEX COUNSELLING SUPPORT LINE
A pandemic is a very stressful event for individuals and families. It's understandable to feel anxious, stressed, angry, depressed or fearful. As the impact of COVID-19 in the Windsor-Essex community and the need for physical isolation continues, these feelings can become overwhelming and difficult to manage.
The Windsor-Essex Counselling Support Line provides free, safe, timely and responsive telephone counselling support to people who are struggling to cope with the effects of the COVID-19 pandemic.
If you and/or your family need counselling services or resources, please call the support line at:
519-946-3277 or 1-877-451-1055
The helpline operates 24/7 and is available in English and French and translation services are also available.
The Windsor-Essex Counselling Support Line provides professional support from counsellors who are members of the Ontario College of Social Workers and who are experienced in providing personal counselling services. The confidential support line is available to everyone in Windsor-Essex County, including individuals, couples, seniors and families.
Talking with a counsellor can help reduce your feelings of sadness, anger, fear, anxiety while helping you or a loved one learn new coping skills to more effectively manage during these stressful times. The Support Line offers:
- Professional counselling support and encouragement
- Helpful tools, techniques and resources
- Community resources or referral information
- Transfer to crisis services if needed
The Support Line is meant to assist people experiencing mild to moderate distress. Individuals with severe mental health conditions or experiencing a crisis should call the Community Crisis Centre (24/7) at 519-973-4435 or for emergencies, call 911.
For the most accurate and up-to-date health information on COVID-19, visit:
United Way supports 211 information services. 211's award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.
Learn more about United Way’s collaborative project – Rebuilding Wheels Rebuilding Lives – which gifts a donated vehicle to those in need for the purposes of finding and maintaining employment.